FAQ

Love Che Bella Co FAQ

What hours are you open?
Love Che Bella Co is open Monday-Friday from 9am-
5pm, however orders on our site can be placed 24/7. Please allow 24-48
hours for emails to be answered.

What about Returns + Exchanges?
We want to make sure you are completely satisfied
with your order. We do offer returns within 3 days if “delivered” from the postal service, we do offer exchanges if it’s needed.

To exchange an item, please contact us at che.bella.bows@gmail.com with your
order number and the item you want to exchange. Once we receive your
item in original, perfect condition, we will give you a shop credit
with the dollar amount in which the item was purchased subtracting shipping charges. 

Do you take custom orders?
Yes we do. Simply email us (che.bella.bows@gmail.com) or message us on Instagram @lovechebellaco

How long will it take for my order to be processed? (Turn around Time)
This depends on many factors but we strive to have order turn around fall under 4 weeks depending on item . But if there is a change or an unforeseen circumstance, we do our best to announce that.
Please allow up to 2 weeks for order processing + shipping (3-5
business days) for in-stock items to arrive at your doorstep. We pride ourselves on staying under a two week turnaround for production.

Who do you use for shipping?
USPS
Once shipped, Love Che Bella Co is not responsible for any
lost, damaged, or stolen packages. If you would like to add insurance
to protect against these instances, please notify Jenni before placing
your order. If any issues arise, please be sure to contact your local
USPS office for information on your parcel. Tracking will be emailed
if you have provided an email address at checkout and/or through Paypal.
Unfortunately, we cannot email tracking information if not presented
at the time of checkout. No exceptions.
Receiving a shipment notification does not mean your order
has been shipped, but that the label has been created. Usually after being printed he order ships the next day. From there it’s up to USPS to scan the package with updates on its travel.
Please contact your local post office regarding any issues after the order has been
shipped. Any lost or damaged packages are up to the buyer/customer to
file a claim with USPS.

International Shipping?
Yes, we proudly ship worldwide!
Shipping cost ranges from $10-$20 depending on the destination and the weight of your package. Please remember it may take a while for packages to arrive internationally. Please plan for longer shipping time for your order to arrive at your home.
We are not responsible for any customs or duties fees. We are not
responsible for any lost or stolen packages. We are not in control once the packages are dropped off at the post office.

Shipping Changes: If for some reason your
shipping information is inaccurate, all changes must be emailed to
Che.bella.bows@gmail.com within 4 hours of purchase with the email subject
"Shipping Address Change”.

What about order changes or cancellations?
Please make sure to verify all items being purchased prior to checkout. Once your order is placed, you have 1 hour to contact us to change it. After that we may Already be working on your order.

What about Discounts & Store Credits?
Any discount codes must be presented at checkout to be valid. Discount codes are not valid on previous purchases. Only one discount may be used per transaction. Store credits cannot be combined with discounts. But they can be used on storewide sales!

What are your Terms of Use + Liability?
Love Che Bella Co will not be held liable for any
accidental occurrences. Items are not meant to be toys. Children are NOT to be left alone with their bows, headwraps or bibs. They are accessories.

How do we contact Love Che Bella Co?
We are active on Instagram & TikTok & our Facebook group HTTps://www.facebook.com/groups/1199754006744329/

We try and answer back within 24 hours. Please make sure to email us at Che.bella.bows@gmail.com if you want to collaborate, order wholesale, or design a custom order.
Please include your order number if inquiring about an order placed. We will get back
with you as soon as possible, typically 24-48 hours after receipt.
Keep in mind that emails over the weekend may be responded to on our
next business day.
Thank you and God Bless!

-Jenni & Yvonne